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<brief introduction to the client hub> 

<Link to the knowledgehub>The Client Hub is where we direct our clients to interact with their project and communicate with us.

From the Client Hub, they can:

  • access project details

  • preview, feedback, and approve video deliveries

  • manage invoices and credit packs

  • manage their own team’s access

  • place orders for more work

This module assumes that you have a basic understanding of the Client Hub and it’s services.

Tip

For a suite of Client Hub video guides that can be shared with your client, try having a look through the Client Hub Knowledge Hub

Has my client activated their Client Hub account?

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For more information and video that you can share with your client, watch this:+<Managing your account’s users and access permissions>/

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Why can’t my client login?

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These issues are walked-through in this video, which you can share with your clients: <why can’t I login to Client Hub?>

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Why can’t my client see their video?

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Here a visual walk-through of these issues, in a video that is designed to be shared with your client. <Why can’t I see my videos?>

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