<brief introduction to the client hub>
<Link to the knowledgehub>The Client Hub is where we direct our clients to interact with their project and communicate with us.
From the Client Hub, they can:
access project details
preview, feedback, and approve video deliveries
manage invoices and credit packs
manage their own team’s access
place orders for more work
This module assumes that you have a basic understanding of the Client Hub and it’s services.
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For a suite of Client Hub video guides that can be shared with your client, try having a look through the Client Hub Knowledge Hub |
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Has my client activated their Client Hub account?
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For more information and video that you can share with your client, watch this:+<Managing your account’s users and access permissions>/
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Why can’t my client login?
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These issues are walked-through in this video, which you can share with your clients: <why can’t I login to Client Hub?>
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Why can’t my client see their video?
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If a client cannot find your video, it is likely that they do not have the appropriate permission to access that project. Double check that they are a Contact for this Project.
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If they are not clicking through from a delivery email, and they still can’t find the Project, then it may be as simple as the click needing to click “View All” to see more than their three most recent projects.
Here a visual walk-through of these issues, in a video that is designed to be shared with your client. <Why can’t I see my videos?>
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