...
There are many ways to leave feedback. All of them lead to the same place, where the tech team can provide organised and timely support.
We have a nifty app installed in Slack called Halp that will manage all requests as tickets. This will allow us to prioritise, escalate, resolve issues, and catalogue answers for future responses.
| Info |
|---|
If you have discovered an issue, or would like to submit a development request, your goal is to get a Halp ticket created — if it is not a ticket, it doesn’t get done. |
The easiest and most convenient way for everyone will be to use Slack.
The #tech-support Slack Google Chat channel is for every member of VisDom. Simply comment in this channel and our Tech Support team can take it from there. A message in this channel can be easily converted into a Halp ticket, if we can’t resolve the issue on the spot.
If you don’t feel like leaving a comment in the Slack channel, feel free to directly message Matt Judd.
The other ways you can leave feedback are:
...
Via the Feedback Button on the VMS. Every page of the VMS shows this “Feedback” button on the right-hand side. Click this to leave screenshots, comments, drawings, videos, audio descriptions etc. This is by far the best way to leave detailed feedback and we encourage you to do this where you can. Our clients can also use this tool on the Client Hub! Encourage them to use it when they encounter issues.
Create your own ticket directly in Halp. Choose one of your comments in any Slack channel, click the 3 dots (More actions), find the Halp app in the shortcuts section, and click “Create a ticket”.
You can also type/halpinto your Slack chat, or add a:ticket:emoji to your Slack comment.
Send an email to techsupport@visualdomain.com.au. For those of you that still prefer email, this will work just fine and it automatically creates a ticket. Send the email with all the details you can provide — we love screenshots!
...